Problems with your router? Read our helpful guide

We’ve all experienced that frustrating moment; we’re trying to download something or read an online article and the WiFi signal drops off. Technology, as we all have said at some point, is great when it’s working with us but just now and then, it certainly seems to be working against us!

While it is frustrating, it’s nearly always easy to fix too. There are a few key things that you can do to fix your router issues – and often, you’ll manage it with one of the following;


Such a simple thing to do but, often all it needs is a quick reset and you can be up and running in no time. It’s not something that should be required but often, the routers just need a quick refresh – you can do this by removing the power cable at the back of the router for 10 seconds. Do not turn off the power at the wall. Some models may also have a power switch that you could use. If it happens frequently, it may be that the manufacturer’s firmware is unstable – downloading may well help.

Check its temperature

Over -heating can cause the router to stop working – whether it’s been too warm in the past and has damaged the router or if it’s stored in a particularly warm place; for example, on top of a computer tower.  Always check the airflow around the router and ensure it doesn’t get too hot.

Check cables

It sounds very obvious, doesn’t it? Go to the router and check all the cables are in the correct position and securely – both ends. Often they can look like they’re in place when actually; they’re ever-so slightly disconnected.

Move the router

It’s always possible that where your router is positioned is being interfered with by other household electricals, including telephones (mobile and cordless), microwaves or walls. It’s also important to note that for the best possible coverage, you should position your router’s antenna vertically.

Change the wireless channel

If you’re in a location with lots of routers nearby, it’s possible that they’re using the same frequency channel as you and as a result, you suffer with interference. Working out the optimal wireless channel for your area, then changing your router to operate on that wireless channel can help to offer a more stable Wi-Fi connection.

Back to factory settings

If you’ve tried all of the above and are still having problems, it may well be worth resetting your router to factory settings. This will mean you’ll have to reconfigure everything again but sometimes, if you’re at your wit’s end, it could be the solution.

Technology is great – there’s no doubt about it. And now? Now you have some great solutions to a really common problem!

The installation engineers were efficient, competent and polite and we had the internet up and running immediately.

- Julie and Mark Thomas, Herefordshire